Effi’s possibilities


Look what we can offer you

Eye-Catcher


Invite people who are visiting your page to contact you

A visible, customised window pops up in the first few seconds of visiting your page in order to make as many people as possible notice it, click on it and initiate contact with your company.
The aim is to change an ordinary visit to your page into an engaging and mutually valuable conversation. It can be used as a successful introduction to sales, presenting your products, services as well as sharing valuable knowledge with your client.
 

Chat


 

A quick, easily accessible and convenient way of contacting your company

It is an efficient tool to support your client online. Chat can be used at any time during your conversation with a client as a supplementary communication channel for audio connection, video or co-surfing to exchange such data as personal information, address, technical specifications, links or words difficult to pronounce.

Video


Make full use of the potential to communicate via video connection to have a live conversation and present your products

Live video communication when a client can see a sales person (one-way video) provides the comfort of conversation, credibility of your transfer and at the same time allows to build personalised relations with your client.
It also provides the possibility to create a virtual showroom! All you need is a small wall and good lighting. Take your client by surprise with a unique, live video presentation of your product and thus encourage them to make a purchase.
 

Co-Surfing


 

A joint, remote cooperation with your client using the same websites

Two cursors are visible on the screen: one is your client’s and the other one the operator’s. Both are mobile and their movement can be seen on the screen in real time.
Visualizing your client’s thoughts and needs, presenting them with chosen offers and discounts or product cards allow you to persuade them to make a purchase HERE AND NOW. Not only does it increase the conversion factor but also the efficiency of over-the-phone sales. Co-surfing is an efficient tool for cross and upselling.
You can use a virtual marker, the ability to make comments and complete forms with your client (for example an order form). All of these facilities speed up the process of closing sales.
Co-surfing, which is used by Helpdesk as a client support tool, cuts the service time by half and improves it greatly. Your client’s problem can be solved within only one contact session, without the need to send screenshots or website sources.

Click To Call


Audio connection with your company directly off your website

To use a Click to Call option, the user of your website needs to have a computer with a microphone. After starting an audio connection it is also possible to use chat, video or Co-Surfing.
 

Call Me


 

Effi will call your customer for you

Having clicked on the CALL ME option a client gives their phone number to be called by Effi. An audio connection is activated immediately, together with the supplementary means of communication – one way video as well as chat. Moreover, it is possible to start the Co-Surfing option.

References


  • I encourage everyone to learn about Effi as it might turn out to be a very interesting and rational support of your business. Although the idea itself isn’t new, it’s the first time that I’ve faced such an interesting and innovatory implementation. I came across the Effi tool during the “Telemarketer Roku 2015” competition. (...) read allI encourage everyone to learn about Effi as it might turn out to be a very interesting and rational support of your business. Although the idea itself isn’t new, it’s the first time that I’ve faced such an interesting and innovatory implementation. I came across the Effi tool during the “Telemarketer Roku 2015” competition. As a jury member I took pleasure in talking to telemarketers who used it in the sales process as one of the tasks in the competition. The system is intuitive and easy to operate – after just a short training session telemarketers were able to use it freely and support visual sales. Effi used an interesting way to take the already known functions - voice, chat and co-surfing and put them into one system. All of those are available via client’s website. A joint , remote cooperation with a client at the same website and in real time takes both, sales and customer service onto a higher level. From helping a client with completing forms (or even doing it for them), to cutting the time needed to define a problem with online transactions – it offers enormous possibilities. Apart from the practical aspects, Effi has one more crucial advantage – it involves sense of sight, and as you know sometimes one image is worth a thousand words. This adds to the credibility of the telemarketer and reinforces the message.
    Michał Karzel
    Head of the jury at „Telemarketer Roku 2015” competition, SUASOR Call Center Consulting
  • I’m very much impressed with Effi. I had a chance to test this tool during the “Telemarketer Roku 2015” competition, which I took part in. It surprised me with its simplicity and intuitiveness. It shortens the service time and improves it greatly, especially with the co-surfing option. (...) read all I’m very much impressed with Effi. I had a chance to test this tool during the “Telemarketer Roku 2015” competition, which I took part in. It surprised me with its simplicity and intuitiveness. It shortens the service time and improves it greatly, especially with the co-surfing option. Joint cooperation with your client at the same website makes communication much easier as it doesn’t require sending screenshots or web sources. The operator can figure out what the source of the problem is and solve it then and there within only one phone call. Effi stands a chance of revolutionising online client service, especially within the Helpdesk helpline.
    Dariusz Formella
    Winner of the „Telemarketer of the Year” title in the category of Helpdesk