A joint, remote cooperation with your client using the same websites
Two cursors are visible on the screen: one is your client’s and the other one the operator’s. Both are mobile and their movement can be seen on the screen in real time.
Visualizing your client’s thoughts and needs, presenting them with chosen offers and discounts or product cards allow you to persuade them to make a purchase HERE AND NOW. Not only does it increase the conversion factor but also the efficiency of over-the-phone sales. Co-surfing is an efficient tool for cross and upselling.
You can use a virtual marker, the ability to make comments and complete forms with your client (for example an order form). All of these facilities speed up the process of closing sales.
Co-surfing, which is used by Helpdesk as a client support tool, cuts the service time by half and improves it greatly. Your client’s problem can be solved within only one contact session, without the need to send screenshots or website sources.